FAQS

• If you are a private patient, you do not require a referral. For EPC/ Medicare (Enhanced Primary Care) you do require a referral from your GP. 

• Any scans or correspondence you have from your GP, specialist or other health care provider.

• For private patients that are covered by a Health Fund, please bring your current Health Fund card so that we can claim your rebate on the spot.

• If you are being treated under an EPC (Enhanced Primary Care) plan, you are required to bring your GP referral and the management plan that your GP or nurse would have provided to you. You will also need to bring with you your current medicare card so that the rebate can be claimed on the spot.

• We have full HICAPS available on site. Simply swipe your Health Fund card at time of treatment and it will provide you with an immediate rebate.  You just need to pay the gap.

• EPC (medicare) rebates can also be provided on the spot.  The rebate is approximately $53.80 per session.

We understand that sometimes you will need to cancel your appointment. We will do our best to reschedule your appointment at a time that suits you and your therapist.

Please be aware that we do have a cancellation policy. If you do not attend your appointment or do not provide sufficient notice a cancellation fee of 50% may be charged.